Privacy Policy
Last updated: 2026-04-04
This Privacy Policy explains how TeslGo collects, uses, stores, and protects personal information when you visit or make a purchase from https://www.teslgo.com.
1. Who We Are
Website: https://www.teslgo.com
Contact email: [email protected]
Business name: TeslGo, operated by Shenzhen Seven Words Technology Co., Ltd.
2. Information We Collect
We may collect the following categories of information:
- contact information, such as your name, email address, phone number, and shipping address;
- order information, such as purchased products, order value, billing details, and transaction records;
- account information, if you create an account on our website;
- communications you send to us through email, contact forms, WhatsApp, or other support channels;
- technical information, such as IP address, browser type, device type, cookies, and usage data.
3. How We Use Your Information
We use your information to:
- process and fulfill orders;
- arrange shipping and delivery;
- provide customer support;
- handle returns, exchanges, and refunds;
- communicate about your order or account;
- improve our website, products, and services;
- prevent fraud, abuse, or unauthorized transactions;
- comply with legal and regulatory obligations.
4. Payments
Payment information is processed by our payment service providers. TeslGo does not store full payment card details on its own servers unless explicitly stated otherwise.
Please review the privacy policy of the payment provider used at checkout for more information.
5. Shipping and Logistics
To fulfill and deliver orders, we may share necessary customer information with shipping carriers, logistics providers, customs brokers, and fulfillment partners.
6. Service Providers
We may share information with third-party service providers that help us operate our website and business, such as payment processors, hosting and website service providers, analytics providers, marketing service providers, logistics and shipping providers, and customer support tools.
These providers may only process information as needed to provide services to us.
7. Cookies and Tracking Technologies
We may use cookies and similar technologies to remember your preferences, keep items in your cart, understand how visitors use our website, improve website performance, and support marketing and remarketing activities where applicable.
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
8. Data Retention
We retain personal information for as long as necessary to fulfill orders, provide customer service, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.
9. International Transfers
Because TeslGo serves customers in multiple countries, your information may be processed or stored in countries other than your own. We take reasonable steps to protect personal data during such transfers.
10. Your Rights
Depending on your location, you may have rights to request access to, correction of, deletion of, or restriction of your personal information.
To make a privacy request, contact us at [email protected].
11. Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The revised version will be posted on this page with the updated date.
14. Contact Us
If you have any questions about this Privacy Policy or your personal information, contact [email protected] or visit https://www.teslgo.com/contact-us.